Inside the world’s companies and government departments, IT organizations have traditionally focused on delivering to internal customers. This has created an environment where IT is expected to align the services it delivers with age-old business processes that have evolved over years of operation, and is focused on efficiency. Delivering innovation and new ideas has become fraught with unnecessary complexity and internal politics, and strategically IT remains a back-office function.
#Cloud #Expo article by Alan Young and Alisa Thompson
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